Description

With analyst's predicting that "there will be an all out war to own the CEM space in 2011", the Next Generation Customer Experience Summit will serve as an arena for senior level executives to engage in clear and focused dialogue with their peers and examine their management objectives in a relaxed and vibrant environment.

The Next Generation Customer Experience Summit will bring together senior executives who are currently investing in innovative customer experience solutions that will positively impact their bottom line and solution providers who will need to position themselves at those precise investment hot-spots in order to reap the benefits.